Help Centre

What is the fastest way to get help?

Start with the product cards above. If your question is product-specific, the linked FAQ or overview page is usually the quickest route. If the issue needs a response from our team, use the support form.

What products are covered in this Help Centre?

This page currently routes you to help for Memory Match Saga, Glow Grid, and DriftAware Motion. Availability and support depth can vary by product, so always check the linked product page for the most current information.

Where should I send a general question that is not a support issue?

Use the contact page for partnerships, research, press, collaborations, and other general business inquiries.

Where can I find gameplay rules and controls?

Each game has its own FAQ section on the product page. Use Memory Match Saga FAQs or Glow Grid FAQs to jump straight to product-specific answers.

Is DriftAware Motion fully documented here yet?

Not yet. The DriftAware Motion page is the best public starting point right now. If you need more detail after reviewing it, use the support or contact route that best matches your question.

What if I am not sure which product my issue belongs to?

Submit the support form and choose the closest product match. In the description, explain what page, app, or flow you were using so the team can route it correctly.

When should I use the support form?

Use the support form for bugs, broken website flows, account access questions, billing issues, or anything else that needs investigation from our team.

What details should I include in a support request?

Tell us which product is affected, what happened, what you expected to happen, the device and browser or OS you used, and the exact steps that led to the issue. Screenshots or error text are also helpful.

Can I contact support directly by email?

Yes. If you prefer email, you can write to support@somaticore.com. The support form is still the best option when you want to include structured details.

Can I ask about billing or payment issues here?

Yes. Use the support form for billing or payment questions so the team has the context they need to investigate the issue.

How do I request account or data deletion?

Send a support request and clearly state that you want to delete your account or data. Include the email address or identifying details connected to the request so the team can verify and process it.

What should I do if I found a broken page or accessibility issue on the website?

Use the support form and include the page URL, what went wrong, and how to reproduce it. If it is an accessibility issue, describing the assistive technology or browser setup you were using is helpful.

Where should partnership or press requests go?

Use the contact page or email info@somaticoretech.com for partnership, press, and general company inquiries.

Can I contact Somaticore about research or collaboration opportunities?

Yes. The contact page is the right route for research conversations, collaborations, and other non-support discussions.

Where can I share product feedback or ideas?

If the feedback is tied to a bug or product issue, send it through the support form. For broader conversations about Somaticore or collaboration ideas, use the contact page.